LaToia Welch

December, 2001 - April, 2004

Full Time

Manage automated telephone system; limitedly receive payment and receipts, answering phones and transferring calls. Scheduled appointments. Perform mail management, complete typing, data entry and clerical assignments needed. Responsible for file management, forms, and supply inventories, requisition and expense reports. Close the client, bind a tax return and distribute the client’s refund check along with their exit package. Support and greet clients, share and perform general reception, concierge service secondary; support where and whenever possible.

December, 2001 - June, 2008

Full Time

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset / angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led “ cleanup ” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

June, 2008 - Current

Full Time

Chairman of Promotions Converse with different venues about upcoming events. Handle creation of flyers needed for promotions of events. Distribute flyers to street promotion team. Collect email addresses for email blast. Collect cell numbers for mass text messaging.